When you contact us, we promise we will
- Never judge you or what you say
- Always have a fully trained female support worker available
- Give you space to explore your options
- Support you to make safe choices for you and your children
- Keep everything you tell us confidential
Women’s Aid is not an emergency service.
If you think you might be in danger, call the police immediately on 999.
Opening hours
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The current average wait time is 25 minutes.
Live Chat FAQs
We have created this set of Frequently Asked Questions to help you navigate using the Live Chat.
View our Live Chat FAQs pageOther ways to contact us
Our live chat can get quite busy but please do keep trying. You can also send an email.
Get help by emailOther ways to get help
We’ve gathered some useful links to websites and organisations who can provide you with information and support.
View our useful links pageKeeping your online searches private
If you want to cover your tracks online, we can tell you how to clear your browser history on our help page.
Read our help pageTalking to other women in a safe space
Our Survivors’ Forum is a safe and anonymous space for women to share their experiences and support one another.
Go to forumHow to find more supportive information
You can find advice on housing, child contact or legal rights, by reading our Survivor’s Handbook.
Read the Survivor's HandbookWhat to do if you’re worried about someone
If you’re worried that a friend or someone in your family might be in an unhealthy, controlling or abusive relationship, the best way to get support is by phone or email.
How to help someone elseWhat is domestic abuse?
Domestic abuse is an incident or pattern of incidents of controlling, coercive, threatening, degrading or violent behaviour, including sexual violence. In most cases, this is carried out by a partner, ex-partner, a family member or a carer.
Read more about domestic abuse