When you contact us, we promise we will

  • Never judge you or what you say
  • Always have a fully trained female support worker available
  • Give you space to explore your options
  • Support you to make safe choices for you and your children
  • Keep everything you tell us confidential

Women’s Aid is not an emergency service.

If you think you might be in danger, call the police immediately on 999.

Opening hours


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The current average wait time is 25 minutes.

Live Chat FAQs

We have created this set of Frequently Asked Questions to help you navigate using the Live Chat.

View our Live Chat FAQs page

Other ways to contact us

Our live chat can get quite busy but please do keep trying. You can also send an email.

Get help by email

Other ways to get help

We’ve gathered some useful links to websites and organisations who can provide you with information and support.

View our useful links page

Keeping your online searches private

If you want to cover your tracks online, we can tell you how to clear your browser history on our help page.

Read our help page

Talking to other women in a safe space

Our Survivors’ Forum is a safe and anonymous space for women to share their experiences and support one another.

Go to forum

How to find more supportive information

You can find advice on housing, child contact or legal rights, by reading our Survivor’s Handbook.

Read the Survivor's Handbook

What to do if you’re worried about someone

If you’re worried that a friend or someone in your family might be in an unhealthy, controlling or abusive relationship, the best way to get support is by phone or email.

How to help someone else

What is domestic abuse?

Domestic abuse is an incident or pattern of incidents of controlling, coercive, threatening, degrading or violent behaviour, including sexual violence. In most cases, this is carried out by a partner, ex-partner, a family member or a carer.

Read more about domestic abuse